AgenticOps

Agentic
Operations

A live, interactive demo of a 20-agent supply chain operating room. Watch the work move from inbox to delivery — orchestrated end-to-end by autonomous agents on Agent365, Fabric, and Databricks.

Run a scenario
20
Agents live
8
Process stages
5
Demo scenarios
−63%
Avg. cycle time
The framework

Three layers, one operating model.

Business architecture sets the intent. Execution turns intent into orchestrated agentic processes. Data & technology supplies the substrate.

01 / Layer
Business Architecture
Business Model & Objectives
OKR · KPI tree
Employee Experience
HR · Internal portals
Customer Experience
CX · NPS · Journey
Value Chain
Inbound → Operations → Outbound → Service
Process Architecture
~140 end-to-end processes mapped
02 / Layer
Execution
Enterprise Operating Model
Roles, RACI, decision rights — translated into agent permissions and escalation paths. The OS that lets people and agents share the same workplace.
Agentic Process Orchestration · 20 Agents Live
Intake
Plan · Source
Make · Move
Deliver · Finance
Inbox Watcher
Document Parser
Customer Lookup
Order Validator
Quote & Confirm
Inventory Checker
Demand Forecaster
Sourcing Agent
PO Generator
Supplier Liaison
Production Planner
Quality Inspector
Logistics Router
Customs Agent
Tracking Agent
Warehouse Coordinator
Customer Notifier
Invoice Matcher
AP Posting Agent
Exception Handler
Value Realization
Real-time tracking of cycle time, cost-to-serve and SLA compliance per process — wired back to the OKR tree above.
Change Management & Adoption
Agent guardrails, human-in-the-loop checkpoints, and rollout cohorts so the org actually trusts what's running.
03 / Layer
Data & Technology
Business Systems
Source-of-truth platforms agents act on.
SAP S/4HANASalesforceWorkdayServiceNowOracle WMS
Integrations
MuleSoftKafkaEDIREST / GraphQL
Data Platform
Databricks LakehouseMicrosoft FabricSnowflake
AI Platform Foundation
Microsoft Agent365Azure AI FoundryNVIDIA NIMLangGraph
Trust & Observability
Lineage, evals, redaction, audit trail. Every agent decision is traceable to a prompt, a tool call, a dataset.
OpenTelemetryPurviewUnity Catalog
Live operating room

20 agents. One supply chain.

Pick a scenario. Watch how a single trigger flows from agent to agent — with handoffs, decisions, and tool calls — until the work is done.

Trigger · Email from client with PO.pdf attachment
Intake
Planning
Procurement
Manufacturing
Quality
Warehouse
Logistics
Delivery & Care
Inbox Agent
Doc Parser
Order Validator
Demand Forecast
Inventory
Supplier Discovery
RFQ Agent
Negotiation
PO Agent
Production Planner
MES Coordinator
Quality Inspector
Compliance
Warehouse
Packaging
Carrier Selector
Route Optimizer
Customs
Last-Mile
Customer Care
Now happening
Inbox Agent
Receives email + PO.pdf
Step 1 of 14
Run log
  1. 1
    Inbox Agent — Receives email + PO.pdf
  2. 2
    Doc Parser — Extracts SKUs, quantities, terms
  3. 3
    Order Validator — Checks credit, contract, MOQ
  4. 4
    Demand Forecast — Updates demand signal
  5. 5
    Inventory — Reserves available stock
  6. 6
    Production Planner — Schedules production slot
  7. 7
    MES Coordinator — Releases work orders
  8. 8
    Quality Inspector — Runs in-line inspection
  9. 9
    Warehouse — Picks finished goods
  10. 10
    Packaging — Packs & labels
  11. 11
    Carrier Selector — Selects carrier (DHL)
  12. 12
    Route Optimizer — Optimizes route
  13. 13
    Last-Mile — Books delivery slot
  14. 14
    Customer Care — Sends ETA to customer
From dataset to delivery

How a group of processes is orchestrated by agents — A to Z.

The same operating room runs on the platforms your enterprise already owns. Agents read from the data platform, call business systems through governed integrations, and write decisions back to the source of truth — with audit trails on every step.

Agent Orchestration
  • Microsoft Agent365
  • LangGraph
  • Semantic Kernel
  • n8n
Data Platform
  • Microsoft Fabric
  • Databricks
  • Snowflake
  • Delta Lake
AI Foundation
  • Azure OpenAI
  • Anthropic Claude
  • GPT-5.2
  • Embeddings + RAG
Business Systems
  • SAP S/4HANA
  • ServiceNow
  • Salesforce
  • Coupa
Integrations
  • Power Automate
  • MuleSoft
  • Kafka
  • Webhooks / MCP
Governance
  • Purview
  • Audit logs
  • PII redaction
  • Human-in-loop gates
End-to-end orchestration
Step 01
Dataset
Fabric Lakehouse + Delta tables, governed by Purview
Step 02
Tools
Agent365 actions, MCP servers, business system APIs
Step 03
Agents
20 specialized agents, orchestrated by a planner
Step 04
Decisions
Policy-checked, with human-in-loop on high stakes
Step 05
Outcomes
Written back to SAP / ServiceNow / CRM with audit
Confidence earned

Turn complex operations
into outcomes you can rely on.

The world's most ambitious organizations are running agentic operating rooms today — from supply chains to claims to customer care.

Book a working session