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User
Returns Supervisor
Warehouse
AI Model
Azure OpenAI GPT-4o
Outcomes
5×
Faster processing
−60%
Processing cost
98%
Auto-disposition rate
+40%
Recovery value
What AI Does
- Return Receiver: Scans and validates incoming return parcels against the original RMA or return authorisation
- Condition Assessor: Uses computer vision and condition scoring to classify each item into sellable
- Disposition Router: Assigns each item to the optimal downstream disposition path to maximise recovery value
- Credit Note Generator: Automatically creates customer credit notes or refund authorisations based on return reason
Built With
Microsoft Azure AI
Azure Computer VisionAzure OpenAI GPT-4oSAP SD/EWMPower AutomateAzure Document IntelligenceDynamics 365
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