SoftServe
System Architecture

Three-Layer Architecture

From business orchestration down to data fabric — every layer works in concert to enable autonomous supply chain intelligence.

LAYER 01Business Architecture
Supply Chain Orchestrator
Cross-functional coordination layer translating strategy into agent behavior
Domain Agent Federation
19 specialised agents organised by R&D, Procurement, Manufacturing, Warehousing, Distribution, Demand
KPI Arbitration
Resolves trade-offs between service, cost, working capital, OEE, agility, ESG
Human-in-the-Loop
Approval, override, and escalation across all autonomous workflows
LAYER 02AI Execution
Azure AI Foundry
Central hub for deploying and managing all AI agent workloads
Microsoft 365 Agents SDK
Framework for building multi-agent orchestration pipelines
Azure OpenAI GPT-4o
Foundation model powering reasoning, generation and planning
Semantic Kernel
Planner and memory management for complex multi-step tasks
AutoGen / LangGraph
Multi-agent collaboration and conversation management
Azure AI Search
RAG-powered retrieval for supplier data, contracts and specs
LAYER 03Data & Technology
SAP S/4HANA
ERP backbone for procurement, manufacturing and logistics
Azure Data Factory
ETL pipeline connecting ERP, WMS, TMS and CRM systems
Microsoft Fabric
Unified analytics platform with OneLake data mesh
Power Platform
Low-code automation, approval workflows and dashboards
Azure Service Bus
Reliable async messaging between agents and enterprise systems
Cosmos DB / SQL
Operational store for agent state, decisions and audit logs
Technology Platform

Microsoft AI Platform Stack

The full Microsoft AI platform powering SoftServe's supply chain agents — from foundation models to enterprise connectors and governance.

AI Agents & Orchestration

  • Microsoft 365 Agents SDK

    Build, deploy and manage multi-agent workflows with enterprise-grade security.

  • Copilot Studio

    Low-code agent builder with native M365 and Power Platform integration.

  • Semantic Kernel

    Open-source SDK for AI planning, memory, and tool orchestration.

  • Azure AI Foundry

    Hub for deploying and monitoring all AI agent workloads at enterprise scale.

Foundation Models

  • Azure OpenAI GPT-4o

    Primary reasoning and generation model for complex supply chain decisions.

  • GPT-4o mini

    Fast, cost-efficient model for high-volume classification and routing tasks.

  • Phi-4 Small Language Model

    On-device SLM for latency-sensitive edge operations in warehouses.

  • Azure AI Search + RAG

    Retrieval-augmented generation over contracts, specs and supplier data.

Data & Analytics

  • Microsoft Fabric

    Unified analytics platform with OneLake data mesh for all supply chain data.

  • Azure Synapse Analytics

    Serverless analytics for large-scale demand and operations data processing.

  • Power BI Embedded

    Real-time dashboards and KPI tracking embedded in agent workflows.

  • Azure Data Factory

    ETL and data integration pipelines connecting ERP, WMS and TMS systems.

Power AutomateWorkflow Automation
Azure Service BusAsync Messaging
Azure MonitorObservability & Alerts
Microsoft PurviewGovernance & Compliance
Enterprise Data Connectors
SAP S/4HANA
Dynamics 365
Coupa
Salesforce
ServiceNow
Custom APIs
Oracle ERP
Workday
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