SoftServe
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User
Order Management Lead
Commercial Operations
AI Model
Azure OpenAI GPT-4o
Outcomes
98.5%
OTIF rate
−45%
Order cycle time
80%
Zero-touch rate
<2min
Amendment response
What AI Does
  • Order Intake Agent: Captures orders from all channels — EDI
  • Availability Checker: Confirms inventory availability
  • Fulfilment Planner: Splits
  • Exception Handler: Detects fulfilment risks — shortages
Built With
Microsoft Azure AI
Azure OpenAI GPT-4oMicrosoft 365 Agents SDKSAP S/4HANA OMSPower AutomateAzure Service BusDynamics 365
More in Demand & Orders
Demand Forecaster
Probabilistic 12-week demand forecasting fused with external signals
Pricing Intelligence
Dynamic pricing optimisation that protects margin while staying competitive
Let's build it

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